Cell Phone

How to perform a Master Reset on your Samsung Galaxy Note5

Before we continue please remember that:

A master reset restores the original factory settings and may delete your personal data on the internal storage, it does not delete data stored on the SIM card.

  • Back up data on the internal memory.
  • Turn off the device.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the Samsung Galaxy Note5 logo screen displays, release only the Power key
  • When the Android logo displays, release the Volume Up and the Home key (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight wipe data / factory reset.
  • Press Power button to select.
  • Press the Volume down key until Yes -- delete all user data is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.
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