iPhone 5 Recall

Apple has setup a replacement program for issues customers are having with their sleep/wake button only working sometimes, or not at all.

Apple told The Loop:

Apple today launched a program to replace the sleep/wake button on a small percentage of iPhone 5 models where the button may stop working or work intermittently. Apple will offer the service free of charge to iPhone 5 customers with models that exhibit this issue and have a qualifying serial number.

The company has created a special support website for the recall where customers can enter their iPhone serial number and see if their phone is one of the “small percentage” of iPhone 5 models that are affected.

From the Apple Support site:

Apple has determined that the sleep/wake button mechanism on a small percentage of iPhone 5 models may stop working or work intermittently.  iPhone 5 models manufactured through March 2013 may be affected by this issue.

Replacement Process

As of April 25, 2014, the replacement process will be available in the U.S. and Canada. In other countries, it will be available as of May 2, 2014.

Preparing your iPhone 5 for service

Make sure your iPhone is ready for service by completing the following steps:

  • Back up your data to iTunes or iCloud
  • Turn off Find my iPhone
  • Erase data and settings in Settings > General > Reset > Erase all Content and Settings
  • Remove any case or cover

Note: If you are running iOS 6, your iPhone will need to be upgraded to iOS 7 after the sleep/wake button mechanism is replaced.

If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.

Advertisements

Share your thoughts

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s